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Suppression Logic Playbook Skill

suppression-logic

Use to define guardrails that pause signal-driven plays when accounts

SKILL.md

Full skill instructions

Suppression Logic Playbook Skill

When to Use

  • Building global do-not-touch rules shared across marketing, sales, and success workflows.
  • Investigating why an account never triggers despite strong intent scores.
  • Coordinating with legal, finance, or product teams on sensitive outreach windows.

Framework

  1. Reason Taxonomy – categorize suppression triggers (legal/​compliance, commercial conflicts, lifecycle constraints, technical issues).
  2. Detection Methods – outline data sources and queries that flag each trigger (support tickets, security incidents, open opps, payment status).
  3. Routing & Ownership – assign who can override or expire each suppression (CSM, legal, exec sponsor).
  4. Duration Logic – define cooling periods, review cadences, and auto-expiration rules.
  5. Audit Trail – log change history, approvals, and tie-ins to automation or orchestrator commands.

Templates

  • Suppression matrix (reason, trigger condition, owner, duration, override path).
  • Compliance checklist for regulated industries (financial services, healthcare).
  • Alert + reporting format for surfaced conflicts.

Tips

  • Mirror CRM/​MAP suppression lists to prevent channel drift.
  • Create heartbeat alerts when suppression counts spike unexpectedly.
  • Pair with signal-scoring adjustments so suppressed accounts stop draining rep capacity.

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