SLA Tracking System Skill

sla-tracking

Use to design measurement, alerting, and reporting for MQL\u2192SQL\

gtmagents/gtm-agents·0installs411starsSales & marketing

SKILL.md

Full skill instructions

SLA Tracking System Skill

When to Use

Establishing or revisiting SLA metrics between marketing, SDR, and sales pods.
Building dashboards/alerts for pipeline speed and follow-up compliance.
Running retrospectives after SLA breaches or pipeline delays.

Framework

Definitions – clarify timestamps (MQL, SAL, SQL), owner transitions, and acceptance criteria.
Targets – set response + acceptance SLAs per segment, region, or channel.
Measurement – configure data pipelines pulling MAP + CRM events, dedupe logic, and exclusions.
Alerting – thresholds, notification channels, severity levels, and on-call rotation.
Review Cadence – weekly dashboards, monthly retros, quarterly recalibration.

Templates

SLA scorecard (segment → target → actual → variance → owner).
Alert playbook with trigger conditions and escalation steps.
Retro template capturing root cause, fixes, and follow-up experiments.

Tips

Anchor SLAs to revenue impact (pipeline $) to drive accountability.
Include qualitative context (reason codes) to separate data gaps vs true SLA misses.
Pair with routing-logic updates when volume spikes create bottlenecks.

Install skill

Copy and run in your terminal

npx -y skills add https://github.com/gtmagents/gtm-agents --skill sla-tracking

View on GitHub

plugins/sales-handoff-orchestration/skills/sla-tracking/SKILL.md

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