Quick facts
- Best for
- Capture customer insights to fuel business growth.
- Pricing
- Freemium
- Editor rating
- 4.5 / 5
- Community saves
- 13
About Zigpoll
Zigpoll is a survey and feedback platform targeted at businesses looking to collect zero-party data from their customers. Through this interactive tool, businesses can create and deliver post-purchase surveys, email capture campaigns, and polls & forms at different stages of the customer journey such as pre-purchase, post-fulfillment, and at instances of abandoned checkout. The tool can further be employed to optimize a business's website, launch new products and build useful customer segments. Zigpoll offers multiple question formats and the ability to analyze a business's feedback data through intuitive dashboards, multiple charts and reporting features. Equipped with advanced targeting rules, third party integrations, template variables, and multilanguage translation possibilities, Zigpoll seeks to effectively engage the customers at the right time and place. Automation features include an AI assistant trained on a user's response data to identify open-ended response trends and provide actionable insights. Zigpoll offers easy setup for platforms such as Shopify, BigCommerce & Wordpress and is available for use in various pricing tiers to accommodate different needs.
Pros
- Zero-party data collection
- Post-purchase surveys
- Email capture campaigns
- Interactive polls and forms
- No-code setup for Shopify, Bigcommerce, Wordpress
- Multiple question formats
- Branching logic in surveys
- Incentives for customer engagement
- Intuitive analytics dashboard
- Advanced targeting rules
- Third-party integrations
- Sending surveys via email, SMS, on-site
Cons
- Limited ecommerce platform integration
- No mobile app
- No android support
- Limited plan features
- Potential language translation errors
- Limited third-party integrations
- May overlook customer subtleties
- Restricted team member access
- Doesn't hide Zigpoll branding on lower-tier plans