Quick facts
- Best for
- Empower businesses with advanced AI solutions
- Pricing
- Freemium
- Editor rating
- 4.5 / 5
- Community saves
- 0
About Yuma
Yuma AI Ticket Assistant is a powerful AI tool designed to streamline customer support processes. It integrates with Help Desk software, such as Gorgias, and automatically drafts responses to customer inquiries. Yuma is equipped with features to customize the writing style, generate conversation thread summaries, and automatically translate into 15 languages. It also retrieves up-to-date information from Shopify products and pages, allowing agents to provide accurate and personalized responses that align with business needs. Yuma is backed by a Knowledge Base and provides a one-click "reply & close ticket" to save time and boost the productivity of the support team. A 7-day free trial is available to get started and a mailing list is available to stay up-to-date with new product releases and features.
Pros
- Integrates with Help Desk software
- Customizes writing style
- Generates conversation thread summaries
- Translates into 15 languages
- Retrieves information from Shopify
- Provides personalized responses
- Backed by a Knowledge Base
- One-click reply & close ticket
- Seven-day free trial
- Convenient mailing list updates
- Automatic response drafting
- Drafts brand voice responses
Cons
- Limited Help Desk integration
- Only supports 15 languages
- Has to learn user's writing style
- Relies on Confidence-based drafting
- Limited to Shopify data
- Depends heavily on past tickets
- No native Zendesk support
- Restricted multi-shop integration
- Only one-click action supported
- Automatic Knowledge Base creation