unitQ
Turn every customer touchpoint into real-time, AI-powered product and CX insights with unitQ and agentQ.
Quick facts
- Best for
- Turn every customer touchpoint into real-time, AI-powered product and CX insights with unitQ and agentQ.
- Pricing
- Freemium
- Editor rating
- 4.5 / 5
- Community saves
- 0
About unitQ
unitQ is an AI-powered Voice-of-the-Customer platform that unifies support tickets, surveys, app reviews, social media, and product analytics into real‑time, actionable insights. With agentQ—the world’s first AI agent for customer insights—teams instantly categorize feedback into thousands of granular dimensions, detect anomalies, trigger alerts, and correlate sentiment to KPIs to prioritize fixes and features that reduce churn, boost retention, and elevate product quality.
Pros
- Multi-layer AI classification into thousands of granular, customizable dimensions (e.g., SKU, device, locale, loyalty tier) without retraining
- agentQ natural-language querying with source-grounded responses, recommendations, and links
- Real-time anomaly detection and spike alerts via Slack, Jira, PagerDuty, and Microsoft Teams
- Centralized feedback ingestion from support tickets, app stores, social media, surveys, and product analytics
- 100+ language translation and multilingual sentiment support
- unitQ Score for measuring product health, retention and revenue impact, and sentiment
- Real-time dashboards, advanced search, trend detection, and KPI correlations (including Amplitude integration)
- End-to-end automation to auto-create tickets, trigger incidents, generate AI summaries, and route issues to teams
- Enterprise-grade security with automatic PII redaction and verifiable, cited insights
- Metadata enrichment and segmentation by device type, customer tier, locale, and more
- Competitor benchmarking for context on product quality and customer sentiment
- Source-grounded AI insights with citations for verification