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Tiledesk

Automate customer service with AI agents across channels.

Sales & marketing· 4.5·27 saves·Freemium

Quick facts

Best for
Automate customer service with AI agents across channels.
Pricing
Freemium
Editor rating
4.5 / 5
Community saves
27

About Tiledesk

Tiledesk is a cutting-edge AI platform designed to empower businesses with AI Agents that automate customer support and business processes across multiple channels, enhancing engagement and efficiency. What makes Tiledesk stand out? Its intuitive drag-and-drop platform and no-code approach! Businesses of all sizes can easily create, customize, and deploy AI-powered interactions—without needing technical expertise. Tiledesk delivers powerful automation for various use cases, including Customer Service, Marketing & Sales, and Internal Support. It is highly adaptable for industries like E-commerce, Financial Services, and Education. Key Features: No-Code & Drag-and-Drop – Build AI-powered conversations effortlessly MCP for Actionable AI Agents – Thanks to the Model Context Protocol (MCP), AI Agents can now perform real tasks, not just generate text. They can update CRMs, send emails, manage spreadsheets, trigger webhooks, and connect to tools like Google Workspace, Slack, Shopify, Notion, and more — just by using natural language prompts. AI Agents Beyond Support – Automate workflows and routine business processes for greater efficiency Conversational Design Studio – Create advanced conversational flows with ease Comprehensive Knowledge Base – Ensure accurate, context-aware responses Multichannel Support – Integrate with WhatsApp Business, Facebook Messenger, and more Seamless AI-to-Human Handover – Escalate complex issues smoothly Proactive Messaging via WhatsApp – Boost sales and engagement Tiledesk leverages advanced Large Language Models (LLMs) to deliver natural, precise, and context-aware responses. With MCP, it goes beyond traditional chatbots—enabling GPT-style automation where tasks can be executed simply through prompting instead of coding. Recognized for its excellence in conversation automation, Tiledesk is setting a new standard for AI-driven customer engagement and business process automation. Supported featuresAPIRun locallyOpen source

Pros

  • Free Live Chat
  • Open-source Chatbots
  • Unified Messaging
  • Adaptive Multichannel Chatbot Design
  • Chatbot Knowledge Base
  • Whats
  • App Business Integration
  • Facebook Messenger Integration
  • Dialog
  • Flow Integration
  • Rasa Integration
  • Zapier Integration

Cons

  • No real-time chat support
  • Complex queries hand-off limitations
  • Potential privacy concerns
  • On-premise deployment challenges
  • Limited customization options
  • Requires technical knowledge
  • Integration complications

Pricing

Pricing model
Free Trial
    Paid options from
    $12.96/month
      Billing frequency
      Monthly