Tidio Copilot
Let AI answer for you, automating 30% of support tasks.
Quick facts
- Best for
- Let AI answer for you, automating 30% of support tasks.
- Pricing
- Free
- Editor rating
- 4.5 / 5
- Community saves
- 0
About Tidio Copilot
Tidio Copilot is a free AI assistant designed to help boost productivity in customer service teams. It does this by suggesting responses based on previously handled conversations across different platforms like Zendesk, Intercom, Gorgias, or Gmail. Copilot works by analyzing conversations across all channels, including live chat, email, and social media, to generate accurate, on-brand responses. To ensure factual responses, content from your website and FAQs can be added to Copilot's knowledge base. This tool doesn't require any platform migration as it operates as a Chrome extension that overlays suggestions on your existing helpdesk. Focused on data security, Tidio Copilot integrates Anthropic's Claude AI which is compliant with best-in-class security, encryption, GDPR, and CCPA standards. Tidio Copilot is a free tool, offering enterprise-grade AI assistance. With Copilot, customer service professionals can automate a significant portion of their workload, allowing them to work smarter. It is part of the Tidio ecosystem which is used by businesses globally to improve sales, support, and customer service automation. Supported featuresSupport
Pros
- Boosts customer service productivity
- Suggests based on past conversations
- Zendesk, Intercom, Gorgias, Gmail integration
- Analyzes conversations across channels
- Generates accurate, on-brand responses
- Uses website content and FAQs
- No platform migration required
- Chrome extension
- Best-in-class security and encryption
- GDPR compliant
- CCPA compliant
- Automates 30% of support tasks
Cons
- Chrome-only extension
- Dependent on previous conversations
- Limited automation (30%)Not standalone tool
- No customization in responses
- Reliant on company knowledge base
- No multilingual support mentioned
- Predictivity based on specific integrations
- No API integration mentioned
- Limited to certain platforms (Zendesk, Gmail, etc.)