Quick facts
- Best for
- Create custom AI chatbots for websites and apps in minutes.
- Pricing
- Freemium
- Editor rating
- 4.5 / 5
- Community saves
- 0
About Sendbird
Sendbird is an AI tool that allows users to create custom AI chatbots for their webpages and applications. This tool aims to enhance user engagement, marketing, sales, and customer support via the use of conversational AI. The chatbots can be created straight from the Sendbird dashboard, without any requirement for coding. Users can also design their own chatbot interface, train the bot using their own data, and test the bot before it goes into production. One of the unique highlights of Sendbird is their multi-functional AI chatbots which can serve various roles across businesses. These include lead generation, shopping assistance, customer service, legal assistance, recruitment, as well as healthcare appointment booking. Additionally, Sendbird provides an extensive range of features for chatbot customization and automation including suggested replies, custom responses, and workflows. The tool also offers analytic resources to track bot engagement, user sentiment and other AI-related activities, which could provide critical customer data to refine services, products, and business strategies. The tool also integrates with Salesforce and supports multi-language options.
Pros
- Custom chatbot interface design
- No coding required
- Bot training with own data
- Chatbot trial before production
- Lead generation capabilities
- Shopping assistance capabilities
- Customer service capabilities
- Legal research and drafting capabilities
- Recruitment assistance abilities
- Healthcare appointment booking abilities
- Suggested reply automation
- Custom response automation
Cons
- Limited integration options
- No offline functionality
- Requires extensive bot training
- Complicated user interface
- Too much customization required
- No mention of security features
- Bot testing potentially time-consuming
- No specified support for non-tech users
- Limited scope of analytical resources
- Salesforce integration not widely applicable