Quick facts
- Best for
- AI-powered review magic for business growth.
- Pricing
- Freemium
- Editor rating
- 4.5 / 5
- Community saves
- 0
About RatingE
RatingE is an Artificial Intelligence powered review management platform that simplifies the process of handling customer feedback to enhance a business's online reputation. The platform automates review requests, management, and responses across various channels, making it suitable for businesses of all sizes. It is designed to send review request emails or texts, use QR codes to guide customers to a review landing page and allow customers to provide feedback with a single click from an automated email. The system guides customers to post reviews on platforms like Google, TripAdvisor, Yelp, and more. A feature known as the 'Feedback Filter' ensures only positive reviews are highlighted. It also has a mechanism to direct unsatisfied customers to provide private feedback, maintaining the public rating while addressing customer concerns. Furthermore, the platform includes seamless integration for displaying customer reviews in text or video forms on various devices without needing any technical knowledge. Also noteworthy is the inclusion of QR code management for enhancing customer interaction and engagement, coupled with automated review collection after a customer scans a provided QR code. RatingE simplifies the process of gathering, storing, and sharing customer feedback, providing users with 24/7 support and an effortless review management experience.
Pros
- Automates review requests
- Handles responses across channels
- Guides customers to review site
- Quick feedback via single click'Feedback Filter' highlights positives
- Unsatisfied customers provide private feedback
- Seamless integration for review display
- QR code management included
- Collects reviews after QR scan24/7 support available
- Email and text review invitations
- Directs to review landing through QRWhatsapp request feature
- Video testimonials support
- Negative feedback handled privately
Cons
- Over-emphasizes positive reviews
- Lacks transparency
- QR code dependent
- Requires email for all interactions
- No clearly expressed data security
- No multi-language support
- No open APILimited review platforms integration
- No mobile app available