Question Base
Internal ticketing system for Slack: Faster answers, better productivity.
Quick facts
- Best for
- Internal ticketing system for Slack: Faster answers, better productivity.
- Pricing
- Paid
- Editor rating
- 4.5 / 5
- Community saves
- 35
About Question Base
Question Base is a revolutionary internal ticketing system seamlessly integrated with Slack, designed to transform the way businesses handle customer support. By providing instant, accurate answers to support agents' product, industry, and operational questions, Question Base accelerates time-to-resolution and significantly enhances the quality of support. Agents receive immediate responses directly within Slack, eliminating the inefficiencies associated with outdated wikis and cumbersome documentation. This rapid access to information not only speeds up onboarding for new hires but also ensures seasoned agents can resolve customer issues faster than ever before. The result is a more agile, responsive support team capable of delivering exceptional customer experiences.
Pros
- Instant answers within Slack
- Auto-responder
- Auto-tagging
- Smart capture
- Internal Question Base page
- Comprehensive analytics
- Customizable permission settings
- Integration with Slack
- Learning from chat history
- Verified answers
- Instant answers directly in Slack
- Quick onboarding for new employees
Cons
Pricing
- • Unlimited users
- • Unlimited usage
- • Smart Capture
- • Auto Responder
- • Auto tagging
- • Internal Question Base page
- • Essential Analytics
- • Login with Slack
- • Support over email
- • Add to Slack
- • 14-day free trial
- • Categories (private, company, public)
- • Granular permissions (control who can verify)
- • Public facing Question Base
- • Advanced Analytics
- • Customer support flow
- • Support over Slack Connect
- • 14-day free trial
- • All benefits of Essential
- • SAML SSO
- • MSA
- • Audit logging & data governance
- • 99.9% SLA
- • Microsoft teams
- • Security questionnaire
- • Concierge support
- • All benefits of Premium