Lyro AI | Tidio is a freemium AI tool. Revolutionize Customer Service with Lyro AI by Tidio. Editors list 12 strengths and 9 limits on this page, next to the published price.
Quick facts
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- Revolutionize Customer Service with Lyro AI by Tidio
- Pricing
- Freemium
- Editor rating
- 5 / 5
- Community saves
- 24
About Lyro AI | Tidio
Lyro AI, by Tidio, automates customer service using conversational AI, reducing the workload on human agents by handling routine inquiries. Key features include automated question answering using NLP, multiplatform and multilingual support, and task automation like checking order statuses. It also offers seamless human handovers, data-driven optimization, customizable responses, and knowledge base integration. Lyro's applications span customer support, sales, marketing, and operations. It qualifies leads, provides product recommendations, schedules appointments, promotes offers, and provides real-time updates on orders. Unique selling points include its security and reliability using Claude (Anthropic AI) and Tidio's models, easy integration with existing tools, and cost-effectiveness through automation. Lyro integrates with Zendesk, Shopify, and HubSpot. Recent updates include email ticketing support and the adoption of the Claude 3 model for improved accuracy.
Pros
- AI-Powered Conversations
- Knowledge Base Integration
- Seamless Human Handover
- Task Automation
- Multilingual Support
- Fast Response Times
- Continuous Learning
- Customizable Knowledge Base
- Omnichannel Compatibility
- Data Security
- Instant customer support
- No additional hiring required
Cons
- Limited free conversations
- Paid plan required
- May need content review
- Limited to support context
- High cost for Lyro Connect
- May need monitoring for erroneous replies
- No refresh for free chat limit
- No extensive training
- Non-transparent pricing structure
Pricing
- • Basic live chat
- • 50 Lyro AI conversations (one-time allocation)
- • 100 human agent conversations
- • 50 initial Lyro AI conversations
- • 250 human conversations (scalable to 2,000)
- • 50 initial Lyro AI conversations
- • Customizable conversation limits
- • Premium support
- • Up to 5,000 Lyro AI conversations
- • Unlimited conversations
- • 50% Lyro AI resolution rate guarantee
- • Up to 10,000 Lyro AI conversations