Loris
Transform Customer Experience with Loris.ai's Conversational Intelligence.
Quick facts
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- Transform Customer Experience with Loris.ai's Conversational Intelligence.
- Pricing
- Freemium
- Editor rating
- 4.5 / 5
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About Loris
Loris.ai is a cutting-edge conversational intelligence platform designed to revolutionize customer experience (CX) management. At its core, Loris.ai analyzes customer interactions across calls, chats, and emails to provide actionable insights without relying on surveys or time-consuming quality assurance processes [1](https://loris.ai/)[2](https://loris.ai/customer-insights/). The platform's key features include Customer Insights for comprehensive sentiment analysis, Quality Assurance for improved agent performance, Agent Co-Pilot for real-time guidance, The Gist for efficient conversation summarization, and Ask Loris for instant data-driven answers [1](https://loris.ai/)[2](https://loris.ai/customer-insights/)[4](https://loris.ai/blog/loris-introduces-ask-loris-ai-powered-answers-for-customer-experience-leaders/). Loris.ai caters to diverse industries including fintech, retail, telecom, and BPOs, helping businesses enhance customer journeys, boost brand loyalty, and improve operational efficiency [1](https://loris.ai/)[3](https://loris.ai/loris-for-customer-experience-excellence/). Its unique selling points include pre-trained AI models, layered AI expertise combining focused machine learning and Generative AI, and a rapid implementation process that delivers value within weeks [1](https://loris.ai/)[7](https://loris.ai/ai-platform/). The platform seamlessly integrates with major customer service platforms like Zendesk and Salesforce, streamlining workflows across various support channels [1](https://loris.ai/)[6](https://loris.ai/faq/). Loris.ai has been recognized as a 2024 Gartner Cool Vendor in Customer Service and Support Technology and is SOC 2 Type 2, GDPR compliant, and ISO 27001 certified [1](https://loris.ai/). A recent significant development is the launch of "Ask Loris," an AI-powered feature that provides instant answers to questions about customer service data, eliminating the need for manual analysis and accelerating insight generation [4](https://loris.ai/blog/loris-introduces-ask-loris-ai-powered-answers-for-customer-experience-leaders/).
Pros
- Real-time conversation guidance for customer service agents
- Automated quality assurance for email and live chat interactions
- Customer insights derived from 100% of conversations
- Agent performance tracking and scoring
- "Gist" feature for concise conversation summarization
- "Ask Loris" AI-powered answers for complex CX questions
- Omnichannel integrations with major customer service platforms
- A/B testing capabilities for policies, macros, and appeasements
- Easy implementation with no long feedback cycles or extensive model training
- Continuous AI model updates by Loris's data science team
- Transforms customer interactions
- Aids growth opportunities
Cons
- No explicit language support
- No integration with social media platforms
- Doesn't support voice interactions
- No explicit multi-channel support
- No automated workflows
- Limited sectors of use
- Requires existing customer service platforms
- No explicit data security measures
- No available offline mode