Quick facts
- Best for
- Streamline customer support with AI-powered CRM
- Pricing
- Freemium
- Editor rating
- 4.5 / 5
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- 0
About Haptik
Haptik is an AI-powered Conversational CRM that helps enterprises manage the customer lifecycle. Utilizing Generative AI, Haptik provides a suite of tools to streamline customer support, enhance marketing efforts, and optimize sales conversions. Included in Haptik's offering is the \u0022Contakt\u0022 suite, which offers a unified platform for cross-channel customer conversations. Haptik's platform features a range of tools including an AI-powered web Q&A, AI-powered sales assistant, smart agent chat with an AI co-pilot, and intelligent analytics tracking user behavior. Offering 24/7 support, Haptik can provide dynamic responses to customer queries with CRM & Web API integration. The platform also supports contextual inbox for support agents, equipped with AI chat prompts, pre-loaded customer details, and intent detection for efficient query resolution. With Haptik's \u0022Interakt\u0022 solution, enterprises can execute extensive campaigns on WhatsApp to drive user engagement and marketing ROI. Lastly, the intelligent analytics feature gives businesses complete visibility of bot and agent performance to identify and address gaps in support.
Pros
- Conversational CRMUnified cross-channel conversation platform
- Enhances marketing efforts
- Optimizes sales conversions
- Intelligent user behavior analytics24/7 support availability
- Dynamic response generation
- CRM & Web API integration
- Contextual inbox for support agents
- Pre-loaded customer detail provision
- Intent detection for query resolution
- Whats
- App campaigns with Interakt solution
- Associated ROI tracking
Cons
- No Multi-Language Support
- Overdependency on Whats
- No Email Integration
- No voice support
- No SDK for Customisation
- No Omnichannel Experience
- Limited Bot Customisation
- No On-Premises Solution
- No Slack Integration
- Focuses Only on Enterprises