Quick facts
- Best for
- AI that unlocks human potential.
- Pricing
- Freemium
- Editor rating
- 4.5 / 5
- Community saves
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About Freshworks AI
Freshworks AI is an integrated platform designed to boost satisfaction and efficiency for customer and employee experiences. The AI unleashes human potential by enabling quicker responses, more deflections, and increased output. Freshworks AI is built on real-world support data and incorporates systems, knowledge and know-how to accelerate workflows. The AI provides assistance across the organization with powerful large language models (LLMs) capabilities. It is also deployed to streamline support for service representatives and provide insights for business leaders to plan resources and optimise their operations. The AI agents are available 24/7 to handle multi-step requests and conversations across chat, email, and social media. Freshworks AI is designed taking into account the needs of representatives, leaders, and employees and aims to simplify the support lifecycle. The platform provides analytics which highlights key trends such as productivity and resolution quality. In addition to this, agents can resolve tickets faster due to smart suggestions from the AI and repetitive customer requests can be automated using AI agents. The AI platform integrates with existing service workflows to streamline operations without requiring any custom development and has a simple no-code interface, which means AI agents can be set up easily and quickly. Supported featuresSupport
Pros
- Boosts customer satisfaction
- Boosts employee efficiency
- Provides quicker responses
- Increases output
- Built on real-world data
- Large Language Models (LLMs) capabilities
- Multi-channel support
- Resolution quality analytics
- Quick ticket resolution
- Automated repetitive customer requests
- Existing service workflow integration
- No-code interface
Cons
- Requires sizable data input
- No custom development allowed
- Absence of multi-language support
- Unspecified data security measures
- Limited to Freshworks products
- Large Language Models limitations
- Lacks detailed troubleshooting services
- No user interface customisation
- Reliance on email and chat