Fin | Intercom
Enhance Customer Service with Fin by Intercom – The Leading AI Agent.
Quick facts
- Best for
- Enhance Customer Service with Fin by Intercom – The Leading AI Agent.
- Pricing
- Freemium
- Editor rating
- 4.5 / 5
- Community saves
- 10
About Fin | Intercom
What is Intercom + Fin? Fin by Intercom is the best performing AI Agent for customer service, delivering higher-quality customer experiences and higher resolution rates than any other AI Agent. Fin AI Agent works with any support helpdesk to automatically answer complex questions, take actions and resolve customer issues. The Intercom Customer Service Suite combines the #1 AI Agent for customer support with a next-gen Helpdesk—built on a single platform that maximizes team efficiency and delivers superior service. Startups get Fin + Intercom for free. Startups receive a 100% discount on Intercom's AI-first customer service suite, including Fin—the #1 AI agent in customer service—free for a full year with 300 monthly resolutions. That's equivalent to having a full-time human support agent at no cost. Apply Now
Pros
- High Resolution Rate: Resolves an average of 57% of customer queries.
- Multi-Source Answer Generation: Uses knowledge bases, PDFs, help center articles, and webpages.
- Omnichannel Support: Integrates with email, live chat, voice, social media, and SMS.
- Adaptability and Customization: Can be configured to match specific needs and tone.
- Fast Learning and Knowledge Acquisition: Quickly adapts to new information.
- Human Handoff: Transfers complex conversations to human agents.
- Real-Time Translation: Supports multiple languages.
- Scheduled and Targeted Messages: Allows scheduling and targeting of messages.
- API Integration: Can be integrated with other systems through an API.
Cons
Pricing
- • Fully free for an entire year
- • 300 Monthly Resolutions
- • Includes Fin AI Agent
- • Monthly per seat cost
- • $0.99 per resolved conversation
- • 20 free 'Lite' seats
- • Includes Fin AI Agent
- • Monthly per seat cost
- • $0.99 per resolved conversation
- • 50 free 'Lite' seats
- • Standalone Fin integration
- • $0.99 per resolved conversation
- • 50-resolution minimum per month
- • Add Copilot for $35 per month
- • 14-day free trial for customer service platform
- • 90-day money-back guarantee for standalone Fin
- • Contact sales for trials with other helpdesks
- • 90% discount for eligible startups through Early Stage Program
- • 300 free Fin resolutions per month for the first year
- • Contact Intercom's sales team for custom pricing options