Fin

About Fin

Fin is an AI Agent designed specifically for customer service. It is best known for delivering high quality answers and resolving complex queries. The main capability of the Fin tool is based on a continuous improvement process called the Fin Flywheel, which includes training the agent on your procedures, knowledge, and policies, testing its performance before launch, deploying it across every touch point and customer service channel for consistent support, followed by utilizing AI-powered insights for ongoing optimisation of the tool's performance. Fin is capable of handling and resolving even the most complex queries. It enables full simulation of customer conversations before going live, offering the ability to validate and refine the agent's knowledge and responses. Once live, Fin delivers consistent support across various channelsvoice, email, live chat, social mediaand offers AI-powered insights to assist in analysing and improving its performance, aiming to deliver superior customer experiences. Known to integrate seamlessly with any helpdesk, Fin can be set up as part of the Intercom Customer Service Suite or with your existing helpdesk. It follows existing assignment rules, automations, and reporting, and can escalate to agents in your preferred inbox. Armed with the Fin AI Engine, Fin is optimized for accuracy, speed, and reliability, constructed to resolve more conversations effectively compared to its counterparts. All layers of the Fin AI Engine are engineered for handling complex customer service queries with precision and accuracy, from refining the query to generating the response. Supported featuresSupport

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