Quick facts
- Best for
- Automate customer support & sales with AI powered chatbots
- Pricing
- Freemium
- Editor rating
- 4.5 / 5
- Community saves
- 0
About Bot9 AI
Bot9.AI is an AI-driven, no-code platform enabling users to build and train chatbots for customer service, streamlining sales and support tasks. Users can deploy these chatbots on various channels, including Facebook Messenger, Intercom/Crisp Chat, Zendesk, and Freshdesk, to automatically respond to incoming tickets. The platform facilitates the import of content for chatbot training, creating advanced support systems that can handle multilingual inquiries. This feature allows for global customer support without the complexities of setup or translation. Bot9.AI includes an integrated CRM for customers and a comprehensive, AI-powered help center. Additionally, the platform offers an 'Inbox' feature, a shared space for teams to oversee conversations across all deployed channels. The platform allows users to craft specific instructions, set triggers, and design actions, enabling the development of varied workflows. The expected outcomes include near-instant response times and a reduction in customer support costs by up to 90%. Start building your chatbot with Bot9.AI today at https://bot9.ai. Alternative to: Intercom FIN, Chatbase, SiteGPT.
Pros
- Automates customer support and sales
- Reduces operational expenses
- Improves customer experience quality
- Swiftly learns from user input
- Accommodates multiple languages24/7 customer service
- No-code setup
- Seamless app integration
- Workflow optimization
- Customizable design
- Intelligent user routing
- Advanced analytics & insights
- Effortless workflow
Cons
- Limited API access
- Additional cost for responses
- No code might limit customization
- Brand removal costs extra
- Requires manual data import
- No stated speech recognition
- No stated voice output
- No evident CRM integration
- No human fallback option
- No evident sentiment analysis