Alice
Automate e-commerce support with HeyAlice—AI-powered, Shopify-connected, and set up fast.
Quick facts
- Best for
- Automate e-commerce support with HeyAlice—AI-powered, Shopify-connected, and set up fast.
- Pricing
- Freemium
- Editor rating
- 4.5 / 5
- Community saves
- 0
About Alice
HeyAlice is an AI-powered customer service platform built for DTC and e-commerce brands, unifying email, Instagram, Messenger, WhatsApp, and webchat into a single inbox while automating up to 70% of customer inquiries. With deep Shopify integration, agents can fetch order details, send updates, process refunds, and modify orders directly inside conversations. A no-code automation builder, AI reply drafting and summaries, smart tagging and routing, multilingual support, and actionable analytics streamline workflows, cut response times, and scale support without adding headcount.
Pros
- AI-powered customer support automation
- Unified multi-channel inbox (email, Instagram, Messenger, WhatsApp, webchat)
- Shopify integration for order lookup, updates, refunds, and order modifications
- AI assistant for agents (reply drafting and conversation summaries)
- Automated order tracking and FAQ handling
- No-code visual automation builder
- Customizable workflows for refunds, delivery issues, and custom requests
- Smart tagging and routing of tickets
- Multilingual AI support
- Analytics and reporting on performance and automation impact
- Built specifically for DTC and e-commerce brands
Cons
Pricing
Contact for pricing
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