Quick facts
- Best for
- Automate outstanding customer experiences with AI.
- Pricing
- Freemium
- Editor rating
- 4.5 / 5
- Community saves
- 0
About Aivo
Aivo Conversational AI is designed to enhance automation in customer experiences through a variety of omnichannel tools and live agent solutions. Included in the Aivo Suite is AgentBot, a conversational AI-powered chatbot for digital channels. The AI co-pilot supports in Live, a feature offering omnichannel live chat for agents. The platform also includes Engage, a tool for creating WhatsApp campaigns and Studio, a low-code integration designer. Instant solutions are available through natural phone conversations offered by Voice. Help provides knowledge microsites that leverage AI-power for search functions. The suite also houses a Beta feature - Video Conversational AI, which uses hyper-realistic avatars paired with conversational AI. Aivo can also be integrated with other platforms like Genesys and Zendesk. The platform is widely used in sectors like banking, commerce and telecommunications. Aivo's AI technology can generate unique auto-responses and understands natural conversations, enhancing customer experience. With Aivo, businesses can design customer experiences and automate queries, available 24/7 across all of their channels.
Pros
- Automation in customer experiences
- Omnichannel tool suite
- Live agent solutions
- Whats
- App campaign creation
- Low-code integration designer
- Natural phone conversation support
- Integration with Genesys and Zendesk24/7 service across all channels
- Unique auto-responses generation
- Understands natural conversations
- Widely used in banking, commerce, and telecommunications
- Campaign creation without coding needed
Cons
- Chatbot auto-response limitations
- Potential Beta feature bugs
- No multi-language support
- Dependency on third-party platforms
- Limited to specific industries
- Not fully customizable
- Potential over-dependency on Whats
- Limited avatar realism