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Email Marketing

email-marketing

Email campaign strategy, automation, and optimization. Use when creating email sequences, improving deliverability, designing automation workflows, or optimizing email performance.

SKILL.md

Full skill instructions

Email Marketing

Email campaign strategy, automation, and optimization for engagement and conversion.

Language & Quality Standards

CRITICAL: Respond in the same language the user is using. If Vietnamese, respond in Vietnamese. If Spanish, respond in Spanish.

Standards: Token efficiency, sacrifice grammar for concision, list unresolved questions at end.


When to Use This Skill

Apply email expertise when:

  • Creating email sequences and automations
  • Improving deliverability and inbox placement
  • Optimizing open rates and click rates
  • Designing lifecycle email workflows
  • Segmenting audiences for personalization
  • A/​B testing email elements

Core Concepts

Email Types & Timing

TypePurposeTimingFrequency
WelcomeOnboard new subscribersImmediate (<5 min)Once
NurtureBuild trust over timeDrip sequence1-2x/​week
PromotionalDrive sales/​signupsCampaign-based1-4x/​month
TransactionalConfirm actionsTriggeredAs needed
Re-engagementWin back inactive30-90 days inactiveOnce per cycle

Email Performance Benchmarks

MetricAcceptableGoodExcellent
Open Rate15-20%20-25%25%+
Click Rate1-2%2-5%5%+
Click-to-Open10-15%15-20%20%+
Unsubscribe<1%<0.5%<0.2%
Bounce Rate<5%<2%<0.5%
Spam Complaint<0.1%<0.05%<0.01%

Email Anatomy

From: [Name] from [Brand] <[email protected]>
Subject: [Hook + Benefit] (50 chars optimal)
Preview: [Extends subject curiosity] (90-100 chars)

[Personalized greeting]
[Hook - address pain/​desire in first line]
[Value delivery - main content]
[Social proof - testimonial/​stat - optional]
[Single CTA button - clear action]
[P.S. - additional hook or urgency]

[Signature with human touch]

Subject Line Formulas

FormulaExampleBest For
Question"Still struggling with [pain]?"Engagement
How-to"How to [achieve outcome] in [time]"Education
Curiosity"[X] thing [audience] forget about [topic]"Opens
Social Proof"How [customer] got [result]"Conversion
Urgency"[X] hours left: [offer]"Promotions
Personal"{{first_name}}, quick question"Response

Sequence Framework

Welcome Sequence (7 days, 5 emails):

  1. Day 0: Welcome + deliver lead magnet
  2. Day 1: Quick win / immediate value
  3. Day 3: Brand story / why we exist
  4. Day 5: Social proof / case study
  5. Day 7: Engagement check / preferences

Nurture Sequence (6 weeks):

  1. Week 1-2: Problem awareness
  2. Week 3-4: Solution education
  3. Week 5-6: Product introduction + offer

Segmentation Strategy

Segment TypeCriteriaUse For
EngagementOpen/​click behaviorRe-engagement targeting
InterestContent consumedTopic personalization
LifecycleLead stageFunnel-appropriate content
DemographicRole, company sizeMessage customization
BehavioralWebsite actionsTrigger-based emails

Best Practices

Deliverability Excellence

  1. Warm Up New Domains: Gradual volume increase
  2. Authentication: SPF, DKIM, DMARC properly configured
  3. List Hygiene: Remove bounces and inactive regularly
  4. Engagement Signals: Encourage replies, adds to contacts

Copy Excellence

  1. Mobile First: 60%+ read on mobile
  2. Scannable: Short paragraphs, bullets, bold
  3. One CTA: Don't compete with yourself
  4. Personal Tone: Write to one person, not a list

Testing Excellence

  1. Subject Lines: Always A/​B test
  2. Send Times: Find optimal windows per segment
  3. Content Length: Test short vs. long
  4. CTA Buttons: Text, color, placement

Agent Integration

AgentHow They Use This Skill
email-wizardSequence design, automation setup
copywriterEmail copy creation
lead-qualifierSegmentation criteria, triggers
continuity-specialistRe-engagement strategies

Anti-Patterns to Avoid

Anti-PatternWhy It's WrongDo This Instead
Buying email listsDestroys deliverabilityBuild organic list
No segmentationIrrelevant content = unsubscribesSegment by behavior
Too many CTAsConfuses reader, dilutes clicksOne primary CTA
No unsubscribeIllegal + spam complaintsClear, easy unsubscribe
Batch and blastNo personalizationBehavior-triggered emails

Workflow Integration

  • crm-workflow.md - Lead lifecycle stages, MQL/​SQL definitions
  • sales-workflow.md - Lead scoring thresholds for email triggers

Related Commands

  • /​sequence/​welcome - 7-day welcome sequence
  • /​sequence/​nurture - 6-week lead nurture
  • /​sequence/​re-engage - 21-day win-back
  • /​content/​email - Email copy creation

References

  • references/​sequence-design.md - Email sequence blueprints
  • references/​deliverability.md - Getting to inbox
  • references/​segmentation.md - Audience segmentation
  • references/​automation.md - Automation workflows
  • references/​lead-nurturing-workflows.md - Lead nurturing sequences

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