Contact Management

Contact Management

Manage contacts and their channel associations in Sinch Conversation API using the Conversation API specification. Note: MCP tools do not provide contact management tools, so this skill always uses the Conversation API endpoints. Contacts represent end-users and can span multiple messaging channels.

Instructions

1. Identify the operation from user request:

   • Create contact: New contact with channel identity
   • Update contact: Modify contact information or add channels
   • List contacts: Retrieve contacts with optional filtering
   • Get contact: Retrieve specific contact details
   • Find contact: Search for contact by phone number, email, or ID

2. Extract contact information:

   • Contact identifier: phone number, email, contact ID, or name
   • Channel identities: WhatsApp, SMS, or other channels with identities
   • Display name: Contact's display name
   • Email: Contact's email address
   • Language: Preferred language code (e.g., EN_US)

3. Use Conversation API endpoints to perform operations:

   • Note: MCP Sinch does not provide contact management tools, so this skill always uses the Conversation API endpoints
   • Create contact: POST /​v1/​projects/​{project_id}/​contacts (Operation ID: Contact_CreateContact)
   • Update contact: PATCH /​v1/​projects/​{project_id}/​contacts/​{contact_id} (Operation ID: Contact_UpdateContact)
   • Get contact: GET /​v1/​projects/​{project_id}/​contacts/​{contact_id} (Operation ID: Contact_GetContact)
   • List contacts: GET /​v1/​projects/​{project_id}/​contacts (Operation ID: Contact_ListContacts)
   • Authentication: Use Basic Auth or OAuth2 with credentials from environment variables
   • Region: Use CONVERSATION_REGION environment variable (us, eu, or br)
   • Base URL: https://{region}.conversation.api.sinch.com

4. Response handling:

   • Confirm successful operations with contact ID
   • Display contact information clearly
   • Show associated channels for contacts
   • Report errors with actionable guidance

Examples

Natural language prompts that trigger this Skill:

• "Create a contact for John with WhatsApp number +1234567890"
• "Add SMS channel to contact abc123"
• "Show me contact details for +1234567890"
• "List all contacts"
• "Find contact by phone number +1234567890"
• "Update contact abc123 with email [email protected]"
• "What channels does contact xyz789 have?"

Conversation API Usage (Required - no MCP alternative):

1. Note: MCP Sinch does not provide contact management tools, so this skill always uses the Conversation API
2. Use the Conversation API endpoints for contact operations (see endpoints above)
3. Authentication: Use Basic Auth with CONVERSATION_KEY_ID and CONVERSATION_KEY_SECRET, or OAuth2
4. Include required headers: Authorization, Content-Type: application/​json
5. For list contacts, use query parameters: page_size, page_token, external_id, channel, identity
6. For create/​update, include request body with channel_identities, display_name, email, language, metadata

Contact Operations

Create Contact

• Create with single channel identity
• Create with multiple channel identities
• Set display name, email, and language preferences

Update Contact

• Add new channel identities
• Update display name or email
• Modify language preferences
• Update metadata

Retrieve Contact

• Get contact by ID
• Get contact by channel identity (phone number, etc.)
• List contacts with pagination
• Filter contacts by criteria

Channel Identity Format

Channel identities are channel-specific:

• WHATSAPP: Phone number with country code (e.g., +1234567890)
• SMS: Phone number with country code (e.g., +1234567890)
• MESSENGER: Facebook Page Scoped ID (PSID)
• VIBERBM: Viber user ID
• INSTAGRAM: Instagram user ID
• TELEGRAM: Telegram user ID
• LINE: LINE user ID
• WECHAT: WeChat OpenID
• KAKAOTALK: KakaoTalk user ID
• APPLEBC: Apple user identifier

Notes

• MCP Note: MCP Sinch does not provide contact management tools, so this skill always uses the Conversation API endpoints
• Contacts can have multiple channel identities
• Channel identities must be unique per channel
• Use the Conversation API endpoints directly - reference the OpenAPI spec for exact parameter names and types
• Contact creation is automatic when sending messages to new recipients
• Contacts are scoped to apps
• List contacts supports filtering by channel and identity query parameters
• Maximum page_size for list contacts is 20 (default is 10)