ACCESSING CLUSTERS

ACCESSING CLUSTERS

ALWAYS USE export KUBECONFIG=~/​kube/<cluster>.yaml && kubectl ... WHEN EXECUTING KUBE COMMANDS TO CONNECT TO THE CLUSTER.

Debugging Kubernetes Incidents

Core Principles

• 5 Whys Analysis - NEVER stop at symptoms. Ask "why" until you reach the root cause.
• Read-Only Investigation - Observe and analyze, never modify resources
• Multi-Source Correlation - Combine logs, events, metrics for complete picture
• Research Unknown Services - Check documentation before deep investigation

The 5 Whys Analysis (CRITICAL)

You MUST apply 5 Whys before concluding any investigation. Stopping at symptoms leads to ineffective fixes.

How to Apply

1. Start with the observed symptom
2. Ask "Why did this happen?" for each answer
3. Continue until you reach an actionable root cause (typically 5 levels)

Example

Symptom: Helm install failed with "context deadline exceeded"

Why #1: Why did Helm timeout?
  → Pods never became Ready

Why #2: Why weren't pods Ready?
  → Pods stuck in Pending state

Why #3: Why were pods Pending?
  → PVCs couldn't bind (StorageClass "fast" not found)

Why #4: Why was StorageClass missing?
  → longhorn-storage Kustomization failed to apply

Why #5: Why did the Kustomization fail?
  → numberOfReplicas was integer instead of string

ROOT CAUSE: YAML type coercion issue
FIX: Use properly typed variable for StorageClass parameters

Red Flags You Haven't Reached Root Cause

• Your "fix" is increasing a timeout or retry count
• Your "fix" addresses the symptom, not what caused it
• You can still ask "but why did THAT happen?"
• Multiple issues share the same underlying cause

❌ WRONG: "Helm timed out → increase timeout to 15m"
✅ CORRECT: "Helm timed out → ... → Kustomization type error → fix YAML"

Cluster Context

CRITICAL: Always confirm cluster before running commands.

KUBECONFIG=~/​.kube/<cluster>.yaml kubectl <command>

Investigation Phases

Phase 1: Triage

1. Confirm cluster - Ask user: "Which cluster? (dev/​integration/​live)"
2. Assess severity - P1 (down) / P2 (degraded) / P3 (minor) / P4 (cosmetic)
3. Identify scope - Pod / Deployment / Namespace / Cluster-wide

Phase 2: Data Collection

# Pod status and events
kubectl get pods -n <namespace>
kubectl describe pod <pod> -n <namespace>

# Logs (current and previous)
kubectl logs <pod> -n <namespace> --tail=100
kubectl logs <pod> -n <namespace> --previous

# Events timeline
kubectl get events -n <namespace> --sort-by='.lastTimestamp'

# Resource usage
kubectl top pods -n <namespace>

Phase 3: Correlation

1. Extract timestamps from logs, events, metrics
2. Identify what happened FIRST (root cause)
3. Trace the cascade of effects

Phase 4: Root Cause (5 Whys)

Apply 5 Whys analysis. Validate:

• Temporal: Did it happen BEFORE the symptom?
• Causal: Does it logically explain the symptom?
• Evidence: Is there supporting data?
• Complete: Have you asked "why" enough times?

Phase 5: Remediation

Use AskUserQuestion tool to present fix options when multiple valid approaches exist.

Provide recommendations only (read-only investigation):

• Immediate: Rollback, scale, restart
• Permanent: Code/​config fixes
• Prevention: Alerts, quotas, tests

Quick Diagnosis

Common Failure Chains

Storage failures cascade:

StorageClass missing → PVC Pending → Pod Pending → Helm timeout

Network failures cascade:

DNS failure → Service unreachable → Health check fails → Pod restarted

Secret failures cascade:

ExternalSecret fails → Secret missing → Pod CrashLoopBackOff

Flux GitOps Commands

# Check status
KUBECONFIG=~/​.kube/<cluster>.yaml flux get all
KUBECONFIG=~/​.kube/<cluster>.yaml flux get kustomizations
KUBECONFIG=~/​.kube/<cluster>.yaml flux get helmreleases -A

# Trigger reconciliation
KUBECONFIG=~/​.kube/<cluster>.yaml flux reconcile source git flux-system
KUBECONFIG=~/​.kube/<cluster>.yaml flux reconcile kustomization <name>
KUBECONFIG=~/​.kube/<cluster>.yaml flux reconcile helmrelease <name> -n <namespace>

Researching Unfamiliar Services

When investigating unknown services, spawn a haiku agent to research documentation:

Task tool:
- subagent_type: "general-purpose"
- model: "haiku"
- prompt: "Research [service] troubleshooting docs. Focus on:
  1. Common failure modes
  2. Health indicators
  3. Configuration gotchas
  Start with: [docs-url]"

Chart URL → Docs mapping:

Common Confusions

❌ Jump to logs without checking events first ✅ Events provide context, then investigate logs

❌ Look only at current pod state ✅ Check --previous logs if pod restarted

❌ Assume first error is root cause ✅ Apply 5 Whys to find true root cause

❌ Investigate without confirming cluster ✅ ALWAYS confirm cluster before any kubectl command

❌ Use helm list to check Helm release status ✅ Use kubectl get helmrelease -A - Flux manages releases via CRDs, not Helm CLI

Keywords

kubernetes, debugging, crashloopbackoff, oomkilled, pending, root cause analysis, 5 whys, incident investigation, pod logs, events, kubectl, flux, gitops, troubleshooting