JIRA Ticket Creator

JIRA Ticket Creator Skill

⚠️ CRITICAL: JIRA Uses Wiki Markup, NOT Markdown!

YOU MUST USE JIRA WIKI MARKUP SYNTAX - NEVER USE MARKDOWN!

If you use Markdown syntax, the ticket will render incorrectly in JIRA!

See "CRITICAL: JIRA Wiki Markup Formatting" section below for complete reference.

---

When to Use This Skill

Activate this skill when the user:

• Asks to "create a ticket" or "create a story/​task/​epic"
• Says "I need a JIRA ticket for..."
• Asks "can you create a ticket for [feature/​bug/​task]?"
• Wants to document work as a JIRA issue
• Asks to "file a ticket" or "add a story"
• Provides work that needs to be tracked

Required Ticket Structure

Every ticket created MUST include:

1. What (Required)

Clear, concise description of what needs to be done. Should be 2-4 sentences explaining the work.

2. Why (Required)

Business justification and context. Explain:

• Why this work matters
• Who benefits (users, team, system)
• What problem it solves or value it delivers

3. Acceptance Criteria (Required)

Minimum 2-3 clear, testable criteria that define "done":

• Must be objective and verifiable
• Should cover functional requirements and edge cases
• Use bullet format with specific details

4. Story Points (Required for Stories/​Tasks/​Bugs)

All Stories, Tasks, and Bugs must have story points:

• Use scale: 0, 1, 3, 5, 8, 13
• Follow the team's estimation guide (see Story Points section)

5. Priority (Required)

Set priority via CLI using -y or --priority:

• Blocker - Blocks development/​testing, must be fixed immediately
• Critical - Crashes, data loss, severe memory leak
• Major - Major loss of function
• Normal - Default priority for most work
• Minor - Minor loss of function, easy workaround

6. Activity Type (Required for Stories/​Tasks/​Bugs)

Set activity type via CLI using --custom activity-type="<value>". Valid types:

• Associate Wellness & Development - Training, onboarding, team growth
• Incidents & Support - Customer escalations, production issues
• Security & Compliance - CVEs, security patches, compliance
• Quality / Stability / Reliability - Bugs, tech debt, toil reduction, SLOs
• Future Sustainability - Tooling, automation, architecture improvements
• Product / Portfolio Work - New features, strategic product work

7. Optional Context

Additional sections can be added as needed:

• Technical Notes: High-level implementation plan
• Dependencies: Linked tickets or external dependencies
• Out of Scope: Explicitly state what's NOT included

CRITICAL: JIRA Wiki Markup Formatting

JIRA uses wiki markup, NOT Markdown!

Headers

h3. What              ✅ Correct (space after period!)
h3. Why               ✅ Correct
**What**              ❌ Wrong (Markdown syntax)
### What              ❌ Wrong (Markdown syntax)

Bullets

* Item 1              ✅ Correct
** Nested item        ✅ Correct (two asterisks)
- Item 1              ❌ Wrong (Markdown syntax)
• Item 1              ❌ Wrong (Unicode bullet)
  - Nested            ❌ Wrong (indentation + dash)

Real Example - HYPERFLEET-255 (WRONG):

### Summary        ❌ Markdown header - won't render!

• POST /​api/​...    ❌ Unicode bullet - won't render!

Should Have Been:

h3. Summary        ✅ JIRA wiki header

* POST /​api/​...    ✅ JIRA wiki bullet

Inline Code

{{package/​path}}              ✅ Correct
{{variable_name}}             ✅ Correct
`package/​path`                ❌ Wrong (Markdown syntax)

Bold/​Italic

*bold text*           ✅ Correct
_italic text_         ✅ Correct
**bold**              ❌ Wrong (Markdown syntax)

Code Blocks

DO NOT use code blocks in CLI-created tickets! They don't render properly.

{code:go}             ❌ Don't use via CLI (renders as empty gray box)
package main
{/​code}

Instead:

• Use inline code: {{package_name}}
• Add code examples manually via web UI after creation
• Or use descriptive text with inline code references

API Endpoints

*POST* /​api/​v1/​clusters/:id                   ✅ Correct (bold HTTP method, colon notation)
*GET* /​api/​v1/​clusters/​CLUSTER_ID             ✅ Correct (placeholder text)
*POST* /​api/​v1/​clusters/​{id}                  ❌ Wrong - curly braces break rendering!
{{POST /​api/​v1/​clusters/​{id}}}                ❌ Wrong (nested braces break rendering)

Curly Braces Warning

NEVER use curly braces {} in ticket descriptions - they break JIRA rendering!

wif-{customer-id}-key                         ❌ Wrong - curly braces break rendering!
{{wif-{customer-id}-key}}                     ❌ Wrong - nested braces also break!
wif-CUSTOMER_ID-key                           ✅ Correct - use CAPS or other notation
/​api/​v1/​clusters/​{id}                         ❌ Wrong - path parameter braces break!
/​api/​v1/​clusters/:id                          ✅ Correct - use colon notation
/​api/​v1/​clusters/​CLUSTER_ID                   ✅ Correct - use placeholder text

Alternatives to curly braces:

• Use SCREAMING_CASE: wif-CUSTOMER_ID-key
• Use colon notation: /​api/​v1/​clusters/:id
• Use angle brackets: wif-<customer-id>-key
• Use square brackets: wif-[customer-id]-key

YAML in Code Blocks

NEVER include YAML comments in code blocks! The # character is interpreted as h1. header.

Wrong:

{code:yaml}
# This is a comment
field: value
{/​code}

Correct Option 1 - Descriptive text:

Configuration fields:
* {{field: value}} - Description of field

Correct Option 2 - Code block without comments:

{code:yaml}
field: value
{/​code}

Explanation outside code block...

Ticket Creation Workflow

Step 1: Gather Requirements

Ask the user clarifying questions if needed:

• What type of ticket? (Epic, Story, Task, Bug)
• What needs to be done? (What)
• Why is this important? (Why)
• How will we know it's done? (Acceptance Criteria)
• How complex/​large is this work? (for story points)
• What category of work is this? (for activity type)

Step 2: Create Description File

⚠️ CRITICAL: Always create a temporary file with JIRA wiki markup (NOT Markdown!):

DO NOT USE:

• ### Headers (Markdown)
• - bullets or • bullets (Markdown/​Unicode)
• `inline code` (Markdown)
• **bold** (Markdown)

USE ONLY:

• h3. Headers (JIRA wiki - space required!)
• * bullets (JIRA wiki)
• {{inline code}} (JIRA wiki)
• *bold* (JIRA wiki)

Template for Stories/​Tasks (JIRA Wiki Markup):

h3. What

Brief description paragraph.

Detailed explanation paragraph (optional).

h3. Why

* Reason 1
* Reason 2
* Reason 3

h3. Acceptance Criteria:

* {{Component}} created/​implemented/​configured
* Feature X works correctly:
** Detail 1
** Detail 2
* Tests achieve >80% coverage
* Documentation updated

h3. Technical Notes:

* Use {{package-name}} for implementation
* Configuration in {{/​path/​to/​config.yaml}}
* Important consideration
* Reference {{AnotherComponent}}

h3. Out of Scope:

* Item not included
* Another exclusion

Template for Epics:

h1. Epic Title

h3. Overview

Brief overview paragraph.

h3. What

* Key deliverable 1
* Key deliverable 2
** Sub-item
* Key deliverable 3

h3. Why

Explanation of business value and impact.

h3. Scope

*In Scope*:
* Item 1
* Item 2

*Out of Scope*:
* Item 3
* Item 4

h3. Success Criteria

* Criterion 1
* Criterion 2
* Criterion 3

Step 3: Determine Story Points

Use the estimation scale (from jira-story-pointer):

Consider:

• Scope (lines of code, files affected, integration points)
• Complexity (new patterns, unfamiliar tech)
• Risk (ambiguity, dependencies, unknowns)
• Testing effort

Step 4: Assign Activity Type

Choose based on work category:

Reactive Work (Non-Negotiable First):

• Associate Wellness & Development - Training, onboarding, team growth
• Incidents & Support - Customer escalations, production issues
• Security & Compliance - CVEs, security patches, compliance

Core Principles (Quality Focus):

• Quality / Stability / Reliability - Bugs, tech debt, toil reduction, SLOs

Proactive Work (Balance Capacity):

• Future Sustainability - Tooling, automation, architecture improvements
• Product / Portfolio Work - New features, strategic product work

Step 5: Create the Ticket via jira-cli

IMPORTANT: Use the patterns that actually work!

Creating a Story

# 1. Save description to temporary file
cat > /​tmp/​story-description.txt << 'EOF'
h3. What

Description of what needs to be done.

h3. Why

* Reason 1
* Reason 2

h3. Acceptance Criteria:

* Criterion 1
* Criterion 2
* Criterion 3

h3. Technical Notes:

* Use {{package-name}}
* Configuration in {{/​path/​to/​config}}
EOF

# 2. Create story with story points, priority, and activity type
jira issue create --project HYPERFLEET --type Story \
  --summary "Story Title (< 100 chars)" \
  --custom story-points=5 \
  --custom activity-type="Product / Portfolio Work" \
  --priority Normal \
  --no-input \
  -b "$(cat /​tmp/​story-description.txt)"

# 3. Note the ticket number from output (e.g., HYPERFLEET-123)

Creating a Task

# Same as Story, just change --type to Task
cat > /​tmp/​task-description.txt << 'EOF'
h3. What

Task description.

h3. Why

Justification.

h3. Acceptance Criteria:

* Criterion 1
* Criterion 2
EOF

jira issue create --project HYPERFLEET --type Task \
  --summary "Task Title" \
  --custom story-points=3 \
  --custom activity-type="Future Sustainability" \
  --priority Normal \
  --no-input \
  -b "$(cat /​tmp/​task-description.txt)"

Creating an Epic

CRITICAL: Epics require the Epic Name field!

# 1. Create description file
cat > /​tmp/​epic-description.txt << 'EOF'
h1. Epic Full Title

h3. Overview

Overview paragraph.

h3. What

* Deliverable 1
* Deliverable 2

h3. Why

Explanation.

h3. Success Criteria

* Criterion 1
* Criterion 2
EOF

# 2. Create epic with Epic Name (required field!)
jira issue create --project HYPERFLEET --type Epic \
  --summary "Epic: Full Title Here" \
  --custom epic-name="Short Name" \
  --template /​tmp/​epic-description.txt \
  --no-input

# Note: Use --custom epic-name="Name" (not epicName or customfield_12311141)

Creating a Bug

cat > /​tmp/​bug-description.txt << 'EOF'
h3. What

Description of the bug and its impact.

h3. Why

Why this needs to be fixed urgently.

h3. Acceptance Criteria:

* Bug is reproducible
* Root cause identified
* Fix is verified
* Regression test added
EOF

jira issue create --project HYPERFLEET --type Bug \
  --summary "Bug: Brief Description" \
  --custom story-points=5 \
  --custom activity-type="Quality / Stability / Reliability" \
  --priority Major \
  --no-input \
  -b "$(cat /​tmp/​bug-description.txt)"

Step 6: Post-Creation Manual Steps

After creating a ticket via CLI, these may need to be done manually via web UI:

1. Link to Epic (for Stories)

   • Edit ticket → Link → "is child of" → Epic ticket

2. Add Labels

   • Edit ticket → Labels field
   • Add relevant tags

3. Add Code Examples (if needed)

   • Edit description via web UI
   • Add {code:language}...{/​code} blocks
   • Code blocks don't render properly via CLI

Note: Story points, priority, and activity type can all be set via CLI.

Step 7: Verify and Return Details

# View created ticket
jira issue view HYPERFLEET-XXX --plain

# Check in web UI
# URL: https://issues.redhat.com/​browse/​HYPERFLEET-XXX

Return to user:

• Ticket key (e.g., HYPERFLEET-123)
• Link: https://issues.redhat.com/browse/HYPERFLEET-123
• Summary of what was created
• List of manual steps needed (story points, activity type, etc.)

Output Format

When creating a ticket, provide this output to the user:

### Ticket Created: HYPERFLEET-XXX

**Type:** [Story/​Task/​Epic/​Bug]
**Summary:** [Title]
**Link:** https://issues.redhat.com/​browse/​HYPERFLEET-XXX

---

#### Description Structure (✅ Created via CLI)

**What:**
[What description]

**Why:**
[Why description]

**Acceptance Criteria:**
* Criterion 1
* Criterion 2
* Criterion 3

**Story Points:** [X points - set via CLI]
**Priority:** [Priority - set via CLI]
**Activity Type:** [Activity type - set via CLI]

---

#### Manual Steps Required (⚠️ Must be done via Web UI)

Please complete these steps in the JIRA web interface:

1. **Link to Epic**: [If applicable: Link to HYPERFLEET-XXX]
2. **Add Labels**: [Suggested: label1, label2]
3. **Add Code Examples**: [If needed: Add via web UI description editor]

**Why manual?** Epic links and code blocks don't render reliably via jira-cli.

Common Pitfalls to Avoid

❌ DON'T:

FORMATTING (Most Common Mistakes!):

1. ❌ Use Markdown headers: ### What, ## Summary
2. ❌ Use Markdown/​Unicode bullets: - Item, • Item
3. ❌ Use Markdown inline code: `code`
4. ❌ Use Markdown bold: **text**
5. ❌ Forget space after JIRA headers: h3.What (needs h3. What)

TICKET EXAMPLES OF WRONG FORMATTING:

• HYPERFLEET-255: Used ### Summary and • bullets - headers didn't render!

CURLY BRACES (Break JIRA Rendering!): 6. ❌ Use curly braces {} anywhere - e.g., {customer-id}, /​api/​{id} - breaks rendering! 7. ❌ Use {{}} around content with braces - doubly broken!

OTHER MISTAKES: 8. ❌ Include code blocks with {code}...{/​code} via CLI (renders as empty boxes) 9. ❌ Put YAML comments (#) in code blocks (breaks rendering) 10. ❌ Use --body-file flag (doesn't exist!) 11. ❌ Mix Markdown and JIRA wiki markup in same ticket

TICKET EXAMPLES OF CURLY BRACE ISSUES:

• HYPERFLEET-258: Used {customer-id} - broke rendering! Fixed with CUSTOMER_ID

✅ DO:

1. Use JIRA wiki markup consistently
2. Save descriptions to temporary files: -b "$(cat /​tmp/​file.txt)"
3. Test with ONE ticket before creating multiple
4. Use --no-input for non-interactive creation
5. Set story points via CLI: --custom story-points=X
6. Set priority via CLI: --priority Normal
7. Set activity type via CLI: --custom activity-type="Product / Portfolio Work"
8. Add code examples via web UI
9. Use bold for HTTP methods: *POST* /​api/​path
10. Use inline code for paths: {{/​path/​to/​file}}

Troubleshooting

Issue: Epic Name Required Error

Error: customfield_12311141: Epic Name is required.

Solution:

--custom epic-name="Short Name"  ✅ Correct
--custom epicName="Name"          ❌ Wrong
--custom customfield_12311141     ❌ Wrong

Issue: Code Blocks Show as Empty Gray Boxes

Solution: Don't include code blocks via CLI. Add them manually via web UI after creation.

Issue: Headers Not Rendering

Solution: Ensure space after period: h3. What (not h3.What)

Issue: Bullets Not Working

Solution: Use * not -, and ** for nested (not indentation)

Issue: Story Points Not Setting

Solution: Use the exact syntax --custom story-points=X where X is 0, 1, 3, 5, 8, or 13. Example:

jira issue create --project HYPERFLEET --type Story \
  --summary "Title" --custom story-points=5 --no-input \
  -b "$(cat /​tmp/​desc.txt)"

Note: Activity type must still be set via web UI.

Best Practices

1. Always Test First

# Create ONE test ticket
jira issue create --project HYPERFLEET --type Story \
  --summary "TEST - Delete Me" \
  -b "$(cat /​tmp/​test-description.txt)" \
  --no-input

# Verify in CLI and web UI
jira issue view HYPERFLEET-XXX

# If good, create remaining tickets
# Delete test ticket when done

2. Store Description Files

Don't create tickets with inline strings. Always use files:

# Good
cat > /​tmp/​description.txt << 'EOF'
...
EOF
jira issue create ... -b "$(cat /​tmp/​description.txt)"

# Bad
jira issue create ... -b "h3. What\n\nLong description..."

3. Document Ticket Numbers

As tickets are created, track them:

# Epic created: HYPERFLEET-105
# Stories: HYPERFLEET-106, HYPERFLEET-107, HYPERFLEET-108

4. Batch Manual Steps

After creating multiple tickets via CLI:

1. List all ticket numbers
2. Open each in web UI
3. Batch set: story points, activity type, labels, epic links
4. More efficient than doing each individually

Integration with Other Skills

This skill complements:

• jira-story-pointer: Use to refine story point estimates after creation
• jira-hygiene: Use to validate ticket quality after creation
• jira-cli: All operations use jira-cli under the hood

Quick Reference Card

Create Story:

cat > /​tmp/​desc.txt << 'EOF'
h3. What
...
h3. Why
...
h3. Acceptance Criteria:
* ...
EOF

jira issue create --project HYPERFLEET --type Story \
  --summary "Title" \
  --custom story-points=5 \
  --custom activity-type="Product / Portfolio Work" \
  --priority Normal \
  --no-input \
  -b "$(cat /​tmp/​desc.txt)"

Create Epic:

jira issue create --project HYPERFLEET --type Epic \
  --summary "Epic: Title" \
  --custom epic-name="Short Name" \
  --template /​tmp/​epic-desc.txt \
  --no-input

Story Points via CLI:

Priority via CLI:

Activity Type via CLI:

Manual Steps (Web UI):

1. Link to Epic
2. Labels
3. Code examples

Formatting:

• Headers: h3. Text (space!)
• Bullets: * and **
• Inline code: {{code}}
• Bold: *text*
• API endpoints: *POST* /​api/​path/:id