majiayu000/claude-arsenal
xiaohongshu
xiaohongshu
286 148
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Email Delivery Failure
email-delivery-failure
Handle email delivery failures. Use when messages bounce or a customer reports not receiving emails.
SKILL.md
Full skill instructions
Email Delivery Failure
Response Patterns (from samples)
Common openings:
- "Hi,"
- "Yes, click "unsubscribe from ai hero messages" at the bottom of the email. Sorry for being noisy!"
- "It's still in review! Taking a bit longer than expected."
Common core lines:
- "If you have any trouble accessing the course, please let us know!"
- "Hi,"
- "Everything should be back up and running now - please try to request a new login link and let me know if you still don't receive it."
Common closings:
- "If you have any trouble accessing the course, please let us know!"
- "I apologize for the inconvenience!"
- "Yes, click "unsubscribe from ai hero messages" at the bottom of the email. Sorry for being noisy!"
Phrases That Work (4-gram frequency)
- "let me know if" — 12 (25.5%)
- "if you have any" — 12 (25.5%)
- "me know if you" — 10 (21.3%)
- "you have any trouble" — 7 (14.9%)
- "using the email login" — 6 (12.8%)
- "the email login link" — 6 (12.8%)
- "email login link at" — 6 (12.8%)
- "login link at the" — 6 (12.8%)
- "link at the top" — 6 (12.8%)
- "at the top of" — 6 (12.8%)
Tone Guidance (observed)
- Openings trend toward: "Hi,"
- Closings often include: "If you have any trouble accessing the course, please let us know!"
What NOT To Do
- Don't introduce policy details that are not present in the verified response lines above.
- Don't paraphrase or reframe the customer's question in a way that changes meaning.
- Don't add refund/discount promises unless they appear in the extracted responses for this topic.
Validation
Draft must:
- Include at least one of the required phrases from the validation block
- Stay consistent with the observed response patterns above
- NOT introduce policy details that are not present in the verified response lines above.
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