Email Address Change

email-change

Transfer licenses to a new email address. Use when a customer wants to change account email, move a license, or update access after a job change.

majiayu000/claude-skill-registry·0installs663starsFinance & Trading

SKILL.md

Full skill instructions

Email Address Change

You're handling an email change request. This is our most common ticket.

What They Want

Transfer their course license from one email to another. Usually:

Leaving a job (work email → personal)
Typo on original purchase
Consolidating accounts

Response Pattern

Confirm you've done it (past tense, not "I will")
Tell them the new email
Offer help if issues

That's it. Don't over-explain the process.

Phrases That Work

"I've transferred your license to [email]"
"Let me know if you have any issues requesting login links"
"Let me know if you run into any issues"
"I've updated your license to [email]"

Before You Can Act

If you can't find their license:

ASK which email they purchased with
Don't guess
Don't apologize excessively
Just ask directly

Tone

Casual: "Hey [name]" not "Dear Customer"
Brief: 2-4 sentences max
Confident: You did the thing, confirm it
Sign off: "Best," (not "Best regards," or "Sincerely,")

What NOT To Do

Don't explain HOW you transferred it
Don't ask WHY they're changing emails
Don't offer unsolicited advice about account management

Variants

Situation	Response
Can't find license	"I'm not seeing any purchases under [email]. What email did you use to purchase?"
Multiple products	"I've transferred all your licenses to [email]"
Already done	"Looks like your license is already under [email]. Let me know if you're having issues accessing it."

Validation

Draft must:

Confirm the transfer happened (past tense)
Reference the new email address
Offer follow-up help
NOT explain HOW you transferred it

Install skill

Copy and run in your terminal

npx -y skills add https://github.com/majiayu000/claude-skill-registry --skill email-change

View on GitHub

skills/data/email-change/SKILL.md

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