Bulk Support Message Skill

Bulk Support Message Skill

Send bulk messages to dancers via the Ballee Support chat system. Messages are sent as direct messages from Ballee Support, which triggers email notifications to recipients.

When to Use This Skill

Use this skill when:

• Sending apology messages to affected users
• Communicating system issues or updates to specific dancers
• Sending personalized notifications via chat

How It Works

1. Messages are sent using the existing support chat system
2. Each message creates a direct conversation between Ballee Support and the dancer
3. The chat system automatically sends email notifications for new messages
4. Messages appear in the dancer's chat inbox on the app

Prerequisites

• Production database access (SUPABASE_DB_PASSWORD_PROD)
• Admin privileges (super admin role)

Usage

Step 1: Identify Recipients

Query the production database to get the list of affected users:

SELECT DISTINCT
  p.id as profile_id,
  p.first_name,
  p.last_name,
  u.email
FROM profiles p
JOIN auth.users u ON p.id = u.id
WHERE p.id IN ('uuid1', 'uuid2', ...);

Step 2: Create/​Find Conversations

For each recipient, find or create a support conversation:

-- Find existing support conversation
SELECT c.id as conversation_id
FROM conversations c
JOIN conversation_participants cp1 ON c.id = cp1.conversation_id
JOIN conversation_participants cp2 ON c.id = cp2.conversation_id
WHERE cp1.user_id = '<dancer_id>'
  AND cp2.user_id = '00000000-0000-0000-0000-000000000001' -- Ballee Support ID
  AND c.is_direct = true
  AND c.deleted_at IS NULL;

-- Or create a new conversation if none exists
INSERT INTO conversations (is_direct, created_by)
VALUES (true, '00000000-0000-0000-0000-000000000001')
RETURNING id;

INSERT INTO conversation_participants (conversation_id, user_id, is_active)
VALUES
  ('<new_conv_id>', '<dancer_id>', true),
  ('<new_conv_id>', '00000000-0000-0000-0000-000000000001', true);

Step 3: Send Messages

Insert messages as Ballee Support:

INSERT INTO messages (conversation_id, sender_id, content, content_type)
VALUES (
  '<conversation_id>',
  '00000000-0000-0000-0000-000000000001', -- Ballee Support
  'Your message here',
  'text'
);

Step 4: Trigger Email Notifications

The chat system's database triggers will automatically:

1. Update conversation last_message_at
2. Increment unread_count for recipient
3. Schedule email notification via automation system

Example: Sending Apology Message

-- Bulk insert apology messages for affected dancers
WITH support_user AS (
  SELECT '00000000-0000-0000-0000-000000000001'::uuid AS id
),
affected_dancers AS (
  -- List of affected dancer profile IDs
  SELECT unnest(ARRAY[
    '9a7c53d9-b132-497c-ab93-1b45f2dc07a9',
    'd18108c8-f639-4d17-8c94-f334535c10c1'
    -- ... more IDs
  ]::uuid[]) AS profile_id
),
dancer_conversations AS (
  SELECT
    ad.profile_id,
    c.id as conversation_id
  FROM affected_dancers ad
  JOIN conversation_participants cp1 ON cp1.user_id = ad.profile_id
  JOIN conversation_participants cp2 ON cp2.conversation_id = cp1.conversation_id
  JOIN conversations c ON c.id = cp1.conversation_id
  CROSS JOIN support_user su
  WHERE cp2.user_id = su.id
    AND c.is_direct = true
    AND c.deleted_at IS NULL
)
INSERT INTO messages (conversation_id, sender_id, content, content_type)
SELECT
  dc.conversation_id,
  (SELECT id FROM support_user),
  'Hi! Earlier today, you may have received an email with the subject "Performance tomorrow". Please disregard this email — it was sent by mistake due to a technical issue. Your actual event date has not changed and we will send you a proper reminder closer to that date. We sincerely apologize for any confusion. — The Ballee Team',
  'text'
FROM dancer_conversations dc;

Notes

• The Ballee Support user ID is 00000000-0000-0000-0000-000000000001
• Messages sent as Ballee Support appear with the official Ballee Support avatar
• Email notifications are queued automatically by the automation_scheduled_notifications system
• Dancers can reply directly to these messages in the app