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Broken Link or 404 Error

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Address broken links and missing resources. Use when a customer reports a 404 or a link to course or website content is not working.

SKILL.md

Full skill instructions

Broken Link or 404 Error

Response Patterns (from samples)

Common openings:

Common core lines:

  • "Best,"
  • ">>"
  • "Hi,"

Common closings:

  • "Best,"
  • "Thanks for the heads up! We'll look into this ASAP."
  • "Thanks for the heads up! Everything should be back up and running smoothly now. Let us know if that's not the case."

Phrases That Work (4-gram frequency)

  • "for the heads up" — 61 (25.8%)
  • "thanks for the heads" — 58 (24.6%)
  • "let me know if" — 44 (18.6%)
  • "the heads up we'll" — 17 (7.2%)
  • "me know if you" — 15 (6.4%)
  • "let us know if" — 15 (6.4%)
  • "heads up we'll look" — 14 (5.9%)
  • "up we'll look into" — 14 (5.9%)
  • "know if you have" — 13 (5.5%)
  • "should be able to" — 13 (5.5%)

Tone Guidance (observed)

  • Openings trend toward: "Hi,"
  • Closings often include: "Best,"

What NOT To Do

  • Don't introduce policy details that are not present in the verified response lines above.
  • Don't paraphrase or reframe the customer's question in a way that changes meaning.
  • Don't add refund/​discount promises unless they appear in the extracted responses for this topic.

Validation

Draft must:

  • Include at least one of the required phrases from the validation block
  • Stay consistent with the observed response patterns above
  • NOT introduce policy details that are not present in the verified response lines above.

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