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SMS Skill
Here’s a complete breakdown of how to **configure and set up the SMS Skill** in raiaAI’s Launch Pad. This skill allows your AI agent to engage with users through two-way text messaging using a phone number assigned via Twilio.
SKILL.md
Full skill instructions
SMS Skill
Here’s a complete breakdown of how to configure and set up the SMS Skill in raiaAI’s Launch Pad. This skill allows your AI agent to engage with users through two-way text messaging using a phone number assigned via Twilio.
<figure><img src="../.gitbook/assets/Screenshot 2025-04-17 at 9.30.40 AM.png" alt=""><figcaption></figcaption></figure>
SMS Skill Setup Guide in Launch Pad
1. Assign a Phone Number
- Country Code (Required):
Select the country. This determines the pool of numbers. - Phone Number Assignment (Automatic):
Once the country is selected, a Twilio number is auto-assigned.- You can refresh to get a different number before setup is finalized.
- Note: After setup, the number cannot be changed.
2. Configure the Messaging Template
This is what users will first receive when the agent sends a text.
-
Default SMS Introduction (Required):
A welcome or context-setting message, e.g.:"Hi! I'm Alex, your AI assistant. I’m here to help you with your questions and can connect you with a human if needed."
-
SMS Signature (Required):
Adds a branded closing to each message, e.g.:“— The Acme Team 🚀”
3. Send Test Message
- Send Test Button:
Use this to preview what the intro and signature look like when sent. It ensures formatting and tone are on point before you go live.
4. Save Settings
- Finalize all the above fields and click Save to activate the skill.
⚠️ Key Notes
- All fields (intro + signature) are required. You can’t proceed without them.
- Once the number is assigned and setup is completed, it is locked.
- SMS skill is subject to Twilio compliance rules (e.g., opt-out handling with “STOP”).
🔐 Optional Add-ons to Consider (via Campaigns or Functions)
- Opt-out Logic: Auto-handle responses like "STOP" or "UNSUBSCRIBE"
- Time Zone Control: Avoid sending messages during off-hours (via campaign logic)
- Reply Triggers: Set up keyword-based flows or webhooks
SMS Video Setup
{% embed url="https://www.youtube.com/watch?v=ictMiQmgwag" %}
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