Notion Knowledge Base

Notion Knowledge Base

When using Notion for knowledge or FAQs:

• Search for pages and databases to find relevant docs before answering.
• Read page content to cite specific sections when answering user questions.
• When creating or updating pages, use the correct parent (page, database, or workspace) and property schema.
• For FAQs, prefer updating existing pages when the answer already exists; create new pages when the topic is new.
• Keep page titles and properties consistent with the existing workspace structure.

Step-by-step instructions

1. For “find/​answer X”: use Notion search (pages/​databases) with the topic; open the most relevant page(s) and read content.
2. Answer from the page content; cite page title and section.
3. For “add/​update FAQ”: search for an existing page on the topic; if found, update that page; if not, create a new page under the right parent with correct properties.
4. When creating/​updating, use the parent (page, database, or workspace) and property types the workspace expects.

Examples of inputs and outputs

• Input: “What’s our policy on refunds?”
  Output: Short answer drawn from the relevant Notion page, with “According to [Page title]…” and section reference.

• Input: “Add a FAQ: How do I reset my password?”
  Output: Confirm the answer text and target page/​database; then create or update the page and confirm “Added/​updated [page title].”

Common edge cases

• No page found: Say “I didn’t find a page about [topic]” and offer to create one if the user wants.
• Multiple matching pages: Pick the most relevant (e.g. by title or type) or summarize from the best one and mention others.
• Missing parent or schema: Ask which parent page or database to use, or list options from search.
• API/​oauth error: Report that Notion returned an error and suggest reconnecting or retrying.

Tool usage for specific purposes

• Search (pages/​databases): Use to find existing docs and FAQs before answering or before creating/​updating.
• Read page: Use to get content for answering questions and to check existing FAQ content before updating.
• Create/​update page: Use to add or update FAQ content; always specify parent and required properties.