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qwen3-0.6b-bitext-ticket-router
woojun-jung/qwen3-0.6b-bitext-ticket-router
qwen3-0.6b-bitext-ticket-router is a machine learning model from woojun-jung. Use it for the machine learning task on the model card, and read the license before you ship it in a product. It is set up for transformers.
This model is a LoRA fine-tune of Qwen/Qwen3-0.6B for routing customer support tickets into the top 12 intents from bitext/Bitext-customer-support-llm-chatbot-training-dataset.
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Updated Apr 6, 2026
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At a glance
- Library
- transformers
- Access
- Public
- Created
- Apr 6, 2026
- Updated
- Apr 6, 2026
- SHA
- 49c7efe3
Base models
Model card
From the Hugging Face model README
Qwen3 0.6B Bitext Ticket Router
This model is a LoRA fine-tune of Qwen/Qwen3-0.6B for routing customer support tickets into the top 12 intents from bitext/Bitext-customer-support-llm-chatbot-training-dataset.
Task setup
- Input column:
instruction - Label column:
intent - Data filter: top 12 intents by frequency in the source
trainsplit - Output format: strict JSON only
{"intent":"<label>","confidence":0.93,"reason":"<short reason>"}
Train / eval split
- Train examples: 10194
- Eval examples: 1799
- Split method: stratified random split with seed 42
Evaluation metrics
- accuracy: 0.9994
- valid_json_rate: 1.0000
- schema_pass_rate: 1.0000
- accuracy_on_schema: 0.9994
Allowed intents
[ "check_invoice", "complaint", "contact_customer_service", "edit_account", "switch_account", "check_payment_methods", "contact_human_agent", "delivery_period", "get_invoice", "newsletter_subscription", "payment_issue", "registration_problems" ]
- Library
- transformers
- Created
- Apr 6, 2026
- Updated
- Apr 6, 2026