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saribasmetehan/BERT-BankingClassifier
BERT-BankingClassifier is a text classification model from saribasmetehan. Use it when you need a label for a piece of text. It is set up for transformers. The card lists the license as apache-2.0.
should probably proofread and complete it, then remove this comment. --
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From the Hugging Face model README
This model is a fine-tuned version of google-bert/bert-base-uncased on an unknown dataset. It achieves the following results on the evaluation set:
This model is a BERT (bert-base-uncased) model fine-tuned using the Banking77 dataset for text classification tasks. Banking77 is a dataset designed to categorize customer support messages in the banking and finance domain into 77 distinct categories. This model is specifically tailored for classifying customer complaints and inquiries in the banking sector, helping to assign messages to the correct categories effectively. Fine-Tuning Process : https://github.com/saribasmetehan/bank_administrative_assistant/blob/main/BERT_BankingClassifier.ipynb
| Label Index | Intent Category |
|---|---|
| 0 | activate_my_card |
| 1 | age_limit |
| 2 | apple_pay_or_google_pay |
| 3 | atm_support |
| 4 | automatic_top_up |
| 5 | balance_not_updated_after_bank_transfer |
| 6 | balance_not_updated_after_cheque_or_cash_deposit |
| 7 | beneficiary_not_allowed |
| 8 | cancel_transfer |
| 9 | card_about_to_expire |
| 10 | card_acceptance |
| 11 | card_arrival |
| 12 | card_delivery_estimate |
| 13 | card_linking |
| 14 | card_not_working |
| 15 | card_payment_fee_charged |
| 16 | card_payment_not_recognised |
| 17 | card_payment_wrong_exchange_rate |
| 18 | card_swallowed |
| 19 | cash_withdrawal_charge |
| 20 | cash_withdrawal_not_recognised |
| 21 | change_pin |
| 22 | compromised_card |
| 23 | contactless_not_working |
| 24 | country_support |
| 25 | declined_card_payment |
| 26 | declined_cash_withdrawal |
| 27 | declined_transfer |
| 28 | direct_debit_payment_not_recognised |
| 29 | disposable_card_limits |
| 30 | edit_personal_details |
| 31 | exchange_charge |
| 32 | exchange_rate |
| 33 | exchange_via_app |
| 34 | extra_charge_on_statement |
| 35 | failed_transfer |
| 36 | fiat_currency_support |
| 37 | get_disposable_virtual_card |
| 38 | get_physical_card |
| 39 | getting_spare_card |
| 40 | getting_virtual_card |
| 41 | lost_or_stolen_card |
| 42 | lost_or_stolen_phone |
| 43 | order_physical_card |
| 44 | passcode_forgotten |
| 45 | pending_card_payment |
| 46 | pending_cash_withdrawal |
| 47 | pending_top_up |
| 48 | pending_transfer |
| 49 | pin_blocked |
| 50 | receiving_money |
| 51 | refund_not_showing_up |
| 52 | request_refund |
| 53 | reverted_card_payment |
| 54 | supported_cards_and_currencies |
| 55 | terminate_account |
| 56 | top_up_by_bank_transfer_charge |
| 57 | top_up_by_card_charge |
| 58 | top_up_by_cash_or_cheque |
| 59 | top_up_failed |
| 60 | top_up_limits |
| 61 | top_up_reverted |
| 62 | topping_up_by_card |
| 63 | transaction_charged_twice |
| 64 | transfer_fee_charged |
| 65 | transfer_into_account |
| 66 | transfer_not_received_by_recipient |
| 67 | transfer_timing |
| 68 | unable_to_verify_identity |
| 69 | verify_my_identity |
| 70 | verify_source_of_funds |
| 71 | verify_top_up |
| 72 | virtual_card_not_working |
| 73 | visa_or_mastercard |
| 74 | why_verify_identity |
| 75 | wrong_amount_of_cash_received |
| 76 | wrong_exchange_rate_for_cash_withdrawal |
from transformers import pipeline, AutoTokenizer
text = "i forgot my PIN"
model_id = "saribasmetehan/BERT-BankingClassifier"
classifier = pipeline("text-classification", model=model_id)
preds = classifier(text)
print(preds)
#[{'label': 'LABEL_27', 'score': 0.9552194476127625}]
The following hyperparameters were used during training:
| Training Loss | Epoch | Step | Validation Loss | Accuracy |
|---|---|---|---|---|
| 2.5368 | 1.0 | 732 | 0.5945 | 0.8862 |
| 0.6013 | 2.0 | 1464 | 0.3156 | 0.9283 |
| 0.1507 | 3.0 | 2196 | 0.2895 | 0.9290 |
| 0.089 | 4.0 | 2928 | 0.2867 | 0.9326 |