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support-ticket-voice-router
mZahran001/support-ticket-voice-router
support-ticket-voice-router is a text classification model from mZahran001. Use it when you need a label for a piece of text. The card lists the license as cc-by-nc-4.0.
Fine-tuned distilbert/distilbert-base-uncased that routes customer support messages to one of 8 generic queues. Intended as the text-routing stage of a voice support agent: Whisper ASR transcript - this model - queue.
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At a glance
- Task
- Text Classification
- License
- cc-by-nc-4.0
- Model type
- distilbert
- Access
- Public
- Created
- Sep 14, 2026
- Updated
- Sep 14, 2026
- SHA
- 76135c45
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Base models
Model card
From the Hugging Face model README
Support Ticket Voice Router
Fine-tuned distilbert/distilbert-base-uncased that routes customer support
messages to one of 8 generic queues. Intended as the text-routing stage of a
voice support agent: Whisper ASR transcript -> this model -> queue.
- Dataset: Tobi-Bueck/customer-support-tickets, English subset (28,261 rows), subject+body as input
- Splits: stratified 90/10 train/test (seed 42)
- Held-out test accuracy: 0.6003, macro-F1: 0.4644
- Training: 3 epochs, batch 32, max_length 256, lr 2e-5, fp16, T4
- License note: dataset is CC-BY-NC-4.0 (non-commercial); model weights inherit that restriction
- Task
- Text Classification
- Type
- distilbert
- License
- cc-by-nc-4.0
- Created
- Sep 14, 2026
- Updated
- Sep 14, 2026