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Distil-CustomerServiceIntent-Llama3B
m-newhauser/Distil-CustomerServiceIntent-Llama3B
Distil-CustomerServiceIntent-Llama3B is a machine learning model from m-newhauser. Use it for the machine learning task on the model card, and read the license before you ship it in a product. The card lists the license as llama3.2.
This model is a highly efficient Small Language Model (SLM) fine-tuned for customer service intent classification. It is designed to quickly and accurately route incoming customer service chatbot requests into three d…
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Updated Nov 4, 2025
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At a glance
- License
- llama3.2
- Access
- Public
- Created
- Nov 2, 2025
- Updated
- Nov 4, 2025
- SHA
- 3cb6074a
Base models
Model card
From the Hugging Face model README
Model Card for Distil-CustomerServiceIntent-Llama3B
<!-- Provide a quick summary of what the model is/does. -->This model is a highly efficient Small Language Model (SLM) fine-tuned for customer service intent classification. It is designed to quickly and accurately route incoming customer service chatbot requests into three distinct, high-volume categories, enabling automated responses and efficient routing.
The model was created using using the distil labs platform.
Model Details
Model Description
<!-- Provide a longer summary of what this model is. -->- Developed by: Mary Newhauser with Distil Labs GmbH
- License: Llama 3.2 Community License Agreement
- Finetuned from model: meta-llama/Llama-3.1-8B
Task: Text Classification (Intent Recognition)
The model classifies user input into one of three distinct, mutually exclusive categories:
| ID | Class Name | Description |
|---|---|---|
| 0 | order_status | Questions regarding the status of an existing order (processing, in fulfillment, delivered, etc.). Excludes courier-specific inquiries. |
| 1 | delivery_inquiry | All questions specifically related to the physical delivery or courier actions. Includes questions about package location, expected delivery date, or rescheduling requests. |
| 2 | return_inquiry | All questions related to the company's specific return policy, the return process, or confirmation of a returned item receipt. |
How to Get Started with the Model
Use the code below to get started with the model.
Model Card Contact
Contact: [email protected]
- License
- llama3.2
- Created
- Nov 2, 2025
- Updated
- Nov 4, 2025