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ticket-agent-classifier_SVN1
acsankar/ticket-agent-classifier_SVN1
ticket-agent-classifier_SVN1 is a machine learning model from acsankar. Use it for the machine learning task on the model card, and read the license before you ship it in a product.
This model classifies support tickets to either DATA AGENT or USER ACCESS AGENT based on the ticket text.
Access
Public
Updated Nov 3, 2024
Repo size
23.8 KB
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.joblib23.8 KB · 92%
At a glance
- Access
- Public
- Created
- Nov 3, 2024
- Updated
- Nov 3, 2024
- SHA
- 739aa027
Model card
From the Hugging Face model README
SVM Ticket Agent Classifier
This model classifies support tickets to either DATA AGENT or USER ACCESS AGENT based on the ticket text.
Model Details
- Model Type: Support Vector Machine (SVM)
- Feature Extraction: TF-IDF Vectorizer
- Training Size: 40 samples
- Classes: ['DATA AGENT', 'No decision', 'USER ACCESS AGENT']
Usage
from joblib import load
# Load model components
pipeline = load('pipeline.joblib')
label_encoder = load('label_encoder.joblib')
# Make prediction
text = "I need access to the sales dashboard"
agent_encoded = pipeline.predict([text])[0]
agent = label_encoder.inverse_transform([agent_encoded])[0]
- Created
- Nov 3, 2024
- Updated
- Nov 3, 2024