support_router_ai

aagzamov/support_router_ai

support_router_ai is a text generation model from aagzamov. Use it when you need the model to write or continue text. It is set up for transformers.

This repository contains a fully merged causal language model for support-ticket routing.

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From the Hugging Face model README

This repository contains a fully merged causal language model for support-ticket routing.

The model is intended to classify support requests into a structured JSON format:

{
  "category": "...",
  "priority": "...",
  "team": "...",
  "needs_human": true,
  "short_action": "..."
}

This is a merged model artifact, not a PEFT adapter.
Inference is expected to run with transformers using deterministic generation settings.
Prompting works best when input is passed in a chat-style template with explicit JSON-only instructions.

Output quality depends on prompt format and data used during fine-tuning.
The model can still produce malformed JSON in some cases; a parser fallback is recommended in production.