Reponse
AI support and shopping agents for Shopify, on top of a free helpdesk, live chat and reviews suite
About
Reponse is a customer experience suite for Shopify stores that runs inside the Shopify admin. The base is free forever: shared inbox, unlimited human live chat, tickets with SLAs, product reviews, loyalty and referrals. The All-in plan adds AI agents. They read the store automatically (policies, shipping, catalogue), answer shoppers on the storefront and guide them to checkout, triage incoming tickets and draft replies for the team, moderate reviews and flag customers at risk of churning. Humans take over from the same inbox whenever needed. Works in English and French.
Key features
- AI support agent that answers from the store's policies, shipping and catalogue
- AI shopping guidance that leads visitors to checkout
- Ticket triage and AI-drafted replies for the team
- Human handover in a shared inbox with unlimited live chat
- Review moderation and churn risk alerts
Use cases
- Answering order and shipping questions 24/7 on a Shopify store
- Helping shoppers pick a product and complete checkout
- Reducing support workload for small ecommerce teams
- Moderating and replying to product reviews
- Winning back customers at risk of churning
