About
Rallied is an AI-powered virtual technician designed specifically for Managed Service Providers (MSPs). It integrates directly into workplace communication platforms like Slack or Microsoft Teams and connects to core MSP systems including Professional Services Automation (PSA) software, Remote Monitoring and Management (RMM) tools, and Microsoft 365. The AI autonomously resolves Level 1 and Level 2 technical support tickets, such as password resets, software installation requests, and access permission issues, within minutes. This automation reduces the manual workload on human technicians, allowing MSPs to handle higher-volume contracts and focus their skilled staff on more complex tasks. The product aims to improve ticket resolution speed, reduce operational costs, and enhance service scalability for IT service businesses.
Key features
- Lives in Slack or Microsoft Teams for easy access
- Connects to PSA, RMM, and M365 systems
- Automatically resolves L1 and L2 support tickets
- Designed specifically for Managed Service Providers (MSPs)
- Aims for rapid deployment and setup
Use cases
- Automating password reset requests for end-users
- Handling software installation and update tickets
- Managing access permission and provisioning requests
- Resolving common Microsoft 365 configuration issues
- Processing routine IT service desk tickets without human intervention
- Scaling MSP service delivery for larger client bases